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What KWH Stores will look like after COVID-19

It’s the news we have all been waiting for – we are re-opening our boutiques! We are so excited to be able to get back in store and interact with our gorgeous brides and not have to watch episodes of “Say Yes to the Dress” just to feel like we’re getting by.


We cannot wait to be able to style you and recommend a gown that could potentially be your wedding dress! However, as every other business in the world right now, things cannot go back to the way they were.
The below blog is an outline of how our KWH stores will operate when we reopen, and we answer some questions about the processes we have in place, should you find a gown instore.


We hope to see you in one of our boutiques very soon!

xx Celeste (Melbourne Stylist)


Karen Willis Holmes boutiques are now open

From the 20th of May we will be open the following hours:

Brisbane, Sydney & Melbourne Boutiques:
Tuesday – Friday 10am to 5:30pm
Saturday 9am – 5:30pm.

Perth Boutique: 
Thursday – Friday 11am to 4pm
Saturday 9am – 5:30pm

New York:
Temporarily CLOSED until further notice

Head Office:
Monday – Friday 9am to 5pm


How will appointments run?

We always prefer pre-booked appointments as this guarantees each bride undivided attention from their stylist. You can book an appointment time and date that suits you either online or via phone call. Appointments will be for a maximum of 1 hour and 15 minutes to allow ample cleaning before the next bride arrives.


An appointment at a KAREN WILLIS HOLMES boutique is free. In order to ensure other brides have the opportunity to book an appointment, a $50 cancellation fee will be charged for cancelling within 72 hours or missing your appointment. There is no charge to reschedule your appointment.


Walk-in appointments are also welcome, however, there is no guarantee that a stylist will be available to see you right away. If this is the case, we will take your details and contact you as soon as we are available.


Brides who would like to try a gown on in a KAREN WILLIS HOLMES boutique will be asked to complete a screening form before we accept their appointment.


Two days prior to your appointment you will receive an email with an Online Screener explaining the KWH COVIDSafe plan. The day before you are to come in-store, one of our team members will call you to confirm your appointment and to discuss our store rules.


For now, brides are strictly allowed to bring one guest with them to their appointments. We encourage and will happily assist with Facetime for your loved ones who were unable to be in the appointment.


Unfortunately, if you come with any extra guests, we will have to ask them to wait outside for the duration of your appointment. We appreciate you working together with us to keep everyone in our boutique safe.


Karen Willis Holmes boutiques are now open

What is the payment process in-store from here?

If you’ve said yes to a WILD HEARTS or BESPOKE gown we ask for a 50% deposit on the day. As soon as this deposit is made we will send your contract and details to our head office where your gown will begin production!


Our LUXE collection consists of ready to wear gowns and are available from stock on a first come first serve basis. Because of this, we do ask for the full amount of the gown to be paid on the day.


We, of course, understand that these options might not work for everyone, you can most certainly discuss other payment alternatives with your stylist when you are in store.



Karen Willis Holmes boutiques are now open

Is the price of alterations in-store included in the gown?

All of our prices are for the gown only.
If you do require alterations and would like them completed through our in-house seamstresses we do have hemming packages for our gowns.


WILD HEARTS and LUXE – AUD $590.00 on top of the gown price. This covers 2 fitting appointments and the hours it takes to hem and bustle your gown (pull the train up for your reception). Any additional work or design changes is charged at AUD $100.00 per hour.


BESPOKE – AUD $890.00 on top of the gown price. This price covers up to three appointments to hem, bustle and fit the gown to you, similar to the original gown design. Any additional work or design changes is charged at AUD $100.00 per hour.

When will my fittings be?

Your first fitting will be approximately 2 months (8 weeks) from your wedding date, and your second fitting will be 3-4 weeks from your wedding date.


These timelines are our standard recommendation; we always have to work in times that are suitable for our seamstresses and the availabilities we have for fitting appointments.


Illustration of Audrey by Emily Frances Design

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