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Buy & Sell Wedding Dresses online

Pre-Loved by KWH

The Pre-loved by KAREN WILLIS HOLMES online-only platform is the perfect destination for brides who want to buy or sell pre-loved wedding dresses. Working in partnership with RNTR, the first service re-commerce plug-in solution in Australia, the marketplace offers an eco-friendly and budget-conscious alternative for brides to find their dream dress, as well as providing a way for them to recirculate their beloved KWH gowns.

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Let us guide through how to sell your KAREN WILLIS HOLMES
wedding dress on our pre-loved platform

Step 1

Find Your Gown

Search through our catalogue to find your original dress to resell

Step 2

List Your Item

Upload images of your gown, write a description and set your price

Step 3

Ship Your Item

Use our prepaid shipping labels to ship your order within 3 days or organise a try on with the buyer

Pre-Loved by KWH

Pre-loved by KAREN WILLIS HOLMES | We understand that weddings are not only a time of love and joy, but they can also be costly and have a significant environmental impact. That’s where our online full-circle marketplace comes in.

By selling and buying your pre-loved wedding dresses by KAREN WILLIS HOLMES through our platform, brides can not only save money, but also contribute to a more sustainable fashion industry. With each sale, a beloved dress is given a second chance to shine and be cherished by another bride, all while reducing the environmental impact that comes with producing a new dress.

We pride ourselves on being part of the solution towards a more sustainable fashion industry, while still maintaining the luxurious quality and design of KAREN WILLIS HOLMES dresses. By taking part in our initiative, brides are not only making a smart financial decision but also a conscious choice to reduce their environmental impact.

In addition, selling your dress on Pre-loved by KAREN WILLIS HOLMES means it will continue its journey within the KWH Bridal community. This community includes thousands of brides who share the same values of sustainability and timeless elegance. Your wedding dress will go on to inspire the weddings of other brides who appreciate high-quality bridal gowns handmade in Australia.

Pre-loved by KAREN WILLIS HOLMES is more than just an online marketplace, it’s a movement towards a responsible and ethical fashion ecosystem. Join us in our mission to make the wedding industry more sustainable and inclusive, while still creating memorable and magical moments. Find pre-loved wedding dresses with us today.

Please note these gowns are only available online and not through any of our boutiques. We do not buy, hold or carry pre-loved stock, our marketplace is strictly for brides selling to brides.

Frequently Asked Questions

SELL: How do I sell my pre-loved wedding gown? 

Click the ‘List Your Gown’ link. Click “I want to Sell.” Choose the item you want to sell and follow the prompts. Remember to provide complete and accurate information about the item’s condition and its details. We review all resell requests, and have the right to approve or deny listings. Please allow 48 hours for your resell request to be reviewed. Once approved, we encourage you to share your listing! The more you share, the higher your chance of selling.

SELL: What can I sell?

You can sell any item you’ve previously purchased or received from KAREN WILLIS HOLMES. You can also sell any KAREN WILLIS HOLMES gowns purchased or received from a third-party retailer. Once your resell request is approved, we will feature it on the Pre-loved collection page.

SELL: How do I price my item?

You are welcome to name your price, but we will recommend a price based on the item’s age and condition, which we recommend following. We will then add a fixed amount to the listing price to cover shipping charges.

SELL: How is shipping handled?

As soon as a customer purchases your item, you will be sent a prepaid and trackable shipping label. The item must be sent within 3 business days. You do not have to pay extra for shipping. Please carefully & neatly pack your item, and drop it off with the shipping label intact at your nearest post office.

Alternatively, the buyer may request a local or remote try-on. We will only facilitate and pass on your contact details once the purchase has gone through.

SELL: How much of the sold price do I retain?

The seller retains 80% of the resell price, including the shipping fees.

BUY: What can I find in the Pre-Loved Collection?

You will find actual KAREN WILLIS HOLMES customers reselling their pre-loved, KWH wedding dresses and accessories. These pieces usually have only been worn once and are dry cleaned and ready for their next owner. Items shown are sold by a KWH customer and they will ship the order directly to you.

BUY: Where are the dresses coming from?

Our platform welcomes past KWH brides to list their gown to future KWH brides. We do not buy back or hold pre-loved wedding dresses – this is a bride to bride service. We are here to help facilitate the selling of your gown, try ons & conversations between brides where you may need extra info about a listing.

Pre-Loved gowns are not physically available in any of our boutiques, only through our online marketplace.

BUY: How do I pay for a pre-owned item?

You will pay in a similar way as with a new KAREN WILLIS HOLMES online purchase: a secure checkout. Simply “Add to Cart”, your item will be added to a special pre-loved cart, which you will find in the top right corner of your screen once an item as been added. Once added, you can proceed through the secure checkout which is powered by our resale partner Rntr.

BUY: Can I return my pre-loved purchase?

All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute process by contacting hi@getrntr.com; if we confirm the dispute, we will offer a refund and ask you to return the item.

BUY: How is shipping handled?

For pre-loved items, our sellers will fulfil your order in less than 3 business days. The item will ship with a tracking number, and should typically arrive no more than 4 days after it is shipped. All pre-loved items are sent via AusPost standard shipping.

If you have any questions about shipping, please contact our Pre-Loved Customer Service at hi@getrntr.com.

BUY: What if my order is lost/stolen?

If your tracking information shows that your package was delivered, but you have not received it, please contact our Pre-Loved Customer Service at hi@getrntr.com. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

BUY: Can I try the garments on?

It will be indicated on the product page if the garment is available for try on. If it’s marked as available, you can contact our team at hi@getrntr.com to be connected with the seller to arrange a time for try on. Note that there is a fee of $70 for try on, redeemable against final purchase of the garment tried on.

BUY: Are prices negotiable?

Our resale prices on are already amongst the lowest you will find for designer items anywhere. Listing prices are clearly marked on each listing beside the original purchase price, so you can see how much of a discount you are getting off the original retail price.

If you are still interested in negotiating the price of a listing or buying accessories extra, please contact hi@getrntr.com and we can liaison with both seller & buyer through email.

BUY: Are the items genuine?

Yes, KAREN WILLIS HOLMES gowns for sale on our Pre-Loved marketplace are the real deal. The only thing missing are the high price tags! We check every listing to ensure authenticity. If you believe a dress you’ve received is counterfeit, contact the Rntr. customer service team to open a dispute for a review and full refund.

BUY: Can you alert me when new garments are listed?

This is something that will come in the future. If there is something specific that you are after, let us know and we will do our best to let you know once it comes available.

BUY: How do I find items near me?

If you want to try before you buy, you may want to start your search locally. To find a garment near you:

1.Visit Pre-Loved shop
2.Click filters located at the top or side of the page
3.Select location and click near me or enter your city to see nearby garments *Note: This feature may not be available for all countries.

BUY: How do I report a listing?

We are all about making buying and selling safe for everyone. If you believe a listing to be fraudulent, offensive, or infringing your copyright, please report it to our Pre-Loved Customer Service at hi@getrntr.com straight away.

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