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Latest Updates

Bride wears face mask in Karen Willis Holmes wedding dress

Updates Regarding COVID-19



We are so excited to have all of our boutiques open

We have changed our policies and procedures in line with our COVIDsafe plan, outlined below.

For more information please visit our blog, call us on + 61 2 9519 3901 or email us at info@karenwillisholmes.com


Opening hours

Sydney, Melbourne & Brisbane Boutiques:
Tuesday – Friday 10am to 5:30pm
Saturday 9am – 5:30pm
Closed Sunday & Monday

Perth Boutique: 
Tuesday – 10am – 3pm
Wednesday & Thursday – 10am – 5pm
Friday 10am to 4pm
Saturday 9am – 5:00pm
Closed Sunday & Monday

New York:
Tuesday – Friday 11am to 7pm
Saturday 10am – 6pm
Closed Sunday & Monday

Head Office:
Monday – Friday 9am to 5pm


Social distancing

KAREN WILLIS HOLMES will be practicing social distancing in your appointment, with a reduced amount of staff and customers allowed in the store at any one time. Mandatory hand washing will take place with our staff and customers before each appointment.

Hand sanitiser will be available throughout the boutique and in each change room for your convenience. Spaces will be cleaned regularly for your safety.

You will be emailed your gown quote after your appointment to reduce unnecessary contact between staff and customers.

In our NYC and Melbourne boutiques, masks are required to be worn at all times. In our other boutiques, it is optional but recommended to wear a mask.



We always prefer pre-booked appointments – you can book an appointment time and date that suits you either online or via phone call. Appointments will be for a maximum of 1 hour and 15 minutes to allow ample cleaning time before the next bride arrives. Our booked appointments for our Australian boutiques have a $50 booking fee which is redeemable with the price of your gown if you book with us.



We encourage walk-in brides to call ahead as each store has a limited capacity of how many people are allowed in-store at one time. Brides will not need to pay a $50 booking fee; however, we cannot guarantee we will have availability. If we are unable to see a bride when they walk in, we will give them options of being placed on our waiting list and let them know once we are next available or prompt them to make an appointment via our website.

Brides who would like to try a gown on in a KAREN WILLIS HOLMES boutique will be asked to complete a screening form before we accept their appointment.

Two days prior to your appointment you will receive an email with an Online Screener explaining the KWH COVIDSafe plan. The day before you are to come in-store, one of our team members will call you to confirm your appointment and to discuss our store rules.



Guests you can bring to your appointment

For now (with the exception of our NYC boutique, where only 3 guests are allowed), brides are strictly allowed to bring a maximum of 5 guests to their appointments, but we recommend you bring no more than 3. We encourage and will happily assist with FaceTime and taking photos for your loved ones who were unable to be in the appointment.

Unfortunately, if you come with any extra guests, we will have to ask them to wait outside for the duration of your appointment. We appreciate you working together with us to keep everyone in our boutique safe.


Love, KWH team xx


To stay in-the-know regarding our stores and any COVID updates, sign up to our newsletter HERE


To book an appointment at one of our 5 boutiques, please click here

We invite you to shop for your KAREN WILLIS HOLMES gown online where we offer free Australia wide shipping and international shipping to the UK & USA (subject to country-specific delays regarding COVID-19.)


Here are some resources you may find useful at this time:

KWH BLOG – No Coronavirus Delays to KWH’s Australian-Made Wedding Dresses

By our friends at WedShed – What does COVID-19 mean for weddings

By our friends at Hello May – What does COVID-19 mean for your wedding


How to contact us

Email us on info@karenwillisholmes.com, Live Chat, DM us on Instagram or call us on +61 2 9519 3901 with any questions you have. Our business is still operating during this time so we are available to discuss everything and anything with you.

Please also watch our Instagram and Facebook pages closely for updates.

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