Jillian

Shipping Within Australia
We offer free shipping for orders within Australia above $200. We will ship your order within Australia via Express Post with DHL or Australia Post. Any estimated delivery date is an estimation only and may not take into consideration weekends, public holidays and unforeseen transit delays. Delivery to regional areas may take longer. If your order doesn’t arrive within 5 business days of shipment, please email orders@karenwillisholmes.com to let us know.

Orders are not shipped on weekends or public holidays in NSW, Australia. Once your shipment has been processed you will be provided with a tracking number so that you can follow your gowns journey to you.

Shipping Internationally
We offer shipping to the USA and UK through our KAREN WILLIS HOLMES E-boutique. Worldwide orders are accepted and processed manually outside of these locations. Email orders@karenwillisholmes.com to place your order.

Global duties and taxes are included in the price displayed and are covered by KAREN WILLIS HOLMES inclusively.

International shipping to the USA and UK are calculated at a flat rate as displayed in check-out. Shipping outside of these locations will be calculated manually.

Orders shipped internationally should arrive within 5 - 15 business days after the pre-determined shipping date. If your order has not arrived within 10 business days, please email orders@karenwillisholmes.com to let us know.
Orders are not shipped on weekends or public holidays. Once your shipment has been processed you will be provided with a tracking number so that you can follow your gowns journey to you.

We accept VISA, Mastercard and PayPal. You can also use ApplePay, GPay & Afterpay online. Afterpay & KWH Payment Plans are also available if your order one of our gowns in store.

We have return, exchange and refund options available. Please refer to our Online Boutique FAQ for details.